Our story.
26o6 was founded in Sarajevo with a simple thesis: outsourced customer operations don't have to feel outsourced. Most call centers compete on volume. We compete on outcomes — retention, conversion, customer experience.
Today we run dedicated teams across two pillars: inbound customer service (personal, omnichannel) and outbound sales (lead generation, end-to-end pipeline, data enrichment). Every program is custom-built around our client's brand and outcomes.
We work with ambitious B2B companies worldwide — wherever there is real need for great customer service and predictable outbound. Native-speaker teams. Transparent operations. Real partnership.
Our main landing site at 26o6.ba is where new clients first reach out — this site is the long-form story of what we actually do and how we do it.
How we work.
Every engagement starts with deep discovery — your customers, your operations, your brand voice. We don't take projects we can't deliver outcomes on.
From there: custom training, weekly outcome dashboards, monthly review sessions. No hourly billing. No black box. Every metric tied to revenue or customer impact.